1. Introduction
UK IPTV BOX ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy describes how we collect, use, store and share your information when you visit ukiptvbox.com or use our subscription service. We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
UK IPTV BOX acts as the data controller for the personal information we process. If you have any questions about this policy or the way your data is handled, please contact us at support@ukiptvbox.com.
3. Information We Collect
3.1 Account Information
When you place an order or contact support, we collect your name, email address and (optionally) your WhatsApp number so we can deliver your subscription credentials and provide assistance.
3.2 Payment Information
Payments are handled by trusted third-party payment processors. We do not store full card numbers, CVV codes or bank credentials on our systems, we only receive a confirmation reference from the processor.
3.3 Usage Data
We may collect limited technical data such as connection quality and general server load to maintain service performance. This data is not used to identify or profile individual viewers.
3.4 Device Information
To provide compatible setup instructions and troubleshoot problems, we may record the type of device you use (for example: Smart TV, streaming stick, mobile, PC) and the version of the app installed.
3.5 Website Data
Our website uses a minimal amount of cookies and privacy-respecting analytics to understand how visitors use the site and to improve the experience. You can control cookies through your browser settings at any time.
4. Legal Basis for Processing
- Contract, to deliver the subscription you have purchased.
- Legitimate interest, to keep the service secure, prevent fraud and improve quality.
- Consent, for optional communications such as service updates or offers.
- Legal obligation, where we are required to retain records under UK law.
5. How We Use Your Information
- Deliver and manage your subscription.
- Process payments and issue receipts.
- Send login credentials and setup instructions.
- Provide customer support by email or WhatsApp.
- Improve our services and website experience.
- Comply with legal, tax and regulatory obligations.
6. Data Protection and Security
We apply appropriate technical and organisational safeguards, including encrypted connections (TLS/HTTPS), access controls and secure server hosting, to protect your personal data against unauthorised access, loss, alteration or disclosure, in line with UK GDPR requirements.
7. Data Sharing
We never sell your personal information. We only share data with trusted service providers strictly for the purposes described in this policy, including:
- Payment processors (to complete your transaction).
- Email and messaging providers (to deliver credentials and support).
- Hosting and infrastructure partners (to run the service).
- Legal or regulatory bodies where required by law.
8. International Transfers
Where personal data is transferred outside the UK or the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or transfers to countries covered by a UK adequacy decision.
9. Data Retention
We keep your personal data only for as long as necessary, typically for the duration of your active subscription plus 12 months after expiry, after which it is deleted or anonymised. Records required for tax and legal purposes may be retained for longer where the law requires.
10. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request erasure of your data ("right to be forgotten").
- Restrict or object to certain types of processing.
- Receive your data in a portable, machine-readable format.
- Withdraw consent for optional processing at any time.
To exercise any of these rights, email support@ukiptvbox.com. We will respond within 30 days.
11. Complaints
If you believe your data has been mishandled and we have not resolved your concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
12. Children's Privacy
Our service is intended for adults aged 18 and over. We do not knowingly collect information from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify active subscribers by email and update the "Last updated" date at the top of this page.
14. Contact Us
For any questions about this policy or the personal data we hold about you, contact our team at support@ukiptvbox.com or call +44 7441 346459.